Learn more about call center disaster recovery strategies from Vermont Emergency Management’s Chief of Field Operations Robert Schell. He coordinated the disaster recovery efforts during Hurricane Irene whose 80-mile-per hour winds and record flooding caused nearly $1 billion in damages, leaving thousands of Vermont residents without water or power. This session will cover different types of disaster threats and the advantages IP-based dispatching systems have in mitigating those situations. The guests will answer questions from participants about best practices in disaster recovery, lessons learned during Hurricane Irene, and why system redundancy matters for public safety answering points (PSAPs). This webinar originally aired on Oct. 20, 2011.