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Verint Earns Certification with Avtec’s Scout VoIP Console System

August 17, 2012 | by Tiffany Rushton

Gilbert, S.C. (August 18, 2012) — Avtec Inc. today announced that Verint® Systems Inc. (NASDAQ: VRNT) has earned a gold-level certification designation. The company’s Audiolog™ for Public Safety solution successfully completed interoperability testing with Avtec’s Scout™ 2.4 VoIP radio dispatching console. All tests were conducted at Avtec’s product integration testing facility in South Carolina and completed in May 2012.

As part of Avtec’s assessment program, call recording vendors, such as Verint, are evaluated on a set of rigorous criteria. Applicants can earn one of three designations — bronze, silver, or gold — which reflect corresponding levels of investment and capability.

  • Bronze: To earn bronze level certification, the recorder must seamlessly capture, retrieve, and play audio and data from Internet Protocol (IP) streams via the Scout console. It also must pass Avtec packet capture testing.
  • Silver: For silver level designation, vendors must create documentation including configuration application notes.
  • Gold: To earn gold level certification, vendors must meet the requirements for silver certification plus create a product compatibility document, maintain a current model recording system at the Avtec test facility, and successfully complete onsite certification testing.

Call recording technology is essential in dispatch environments, particularly for its ability to support incident reconstruction and investigation analysis. Integrating call recording technology with the Avtec Scout 2.4 VoIP console provides public safety answering points (PSAPs) with the foundation to meet the latest APCO call center guidelines.

Verint’s Audiolog for Public Safety is an advanced, digital multimedia recording, retrieval and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations; minimize liability; and meet new challenges arising from Next-Generation 9-1-1. The software enables organizations to capture and use intelligence to drive informed decisions on emergency response, investigations and more.

“Gold-level certification with Avtec’s VoIP radio dispatching console will provide joint Avtec-Verint customers with access to a fully integrated solution for a variety of environments,” says Gary Trudo, vice president, channels and alliances, Verint. “It not only demonstrates Verint’s ongoing commitment to the public safety market, but also reinforces the breadth and depth of expertise that we offer customers through strategic industry partnerships.”

About Avtec Inc.
Avtec, Inc. provides Internet Protocol (IP) dispatch console solutions for the public safety, transportation, utility, business and government markets. For more than 30 years, customers have chosen Avtec’s award-winning technology for their mission-critical dispatch centers. There are nearly 2,000 Scout voice over Internet protocol (VoIP) consoles installed worldwide. Visit www.avtecinc.com to learn more.
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