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Four Call Recorder Vendors Certify Interoperability with Avtec’s Scout VoIP Console System

November 01, 2011 | by Tiffany Rushton

Four Call Recorder Vendors Certify Interoperability with ScoutTM VoIP Console System: Provide Seamless Integration in Next Generation IP Dispatch Environments

Gilbert, S.C. (Oct. 24, 2011) – Four call recorder vendors – Eventide, EXACOM, HigherGround, and VPI (Voice Print International) – earned gold-level certification designations for passing interoperability testing with Avtec’s ScoutTM 2.0 VoIP console. All tests were conducted at Avtec’s product integration testing facility in South Carolina. Avtec is a leading provider of mission-critical console systems in North America.

As part of Avtec’s assessment program, call recorder vendors are evaluated on a set of stringent criteria. Applicants can earn one of three designations –bronze, silver, or gold– that reflect corresponding levels of investment and capability. To earn bronze level certification, the recorder must seamlessly capture, retrieve, and play audio and data from Internet Protocol (IP) streams via the Scout console. It also must pass Avtec packet capture testing. For silver level designation, vendors must create documentation including configuration application notes. To earn gold level certification, vendors must meet the requirements for silver certification plus create a product compatibility document, maintain a current model recording system at the Avtec test facility, and successfully complete onsite certification testing. In Q1 2012, the certification program will be expanded so that users can conduct searches using Metadata tags to easily find recordings for playback.

Call recording technology is essential in dispatch environments because it allows incident reconstruction and investigation analysis. Integrating call recording technology with the Scout 2.0 VoIP console provides public safety answering points (PSAPs) with the foundation to meet the Next Generation (NG)-911 initiatives.

Additional call recording vendors, including Verint and NICE Systems, plan to complete testing in Q4 2011.

About Avtec Inc.
Avtec Inc. is a leading provider of mission-critical dispatch systems in North America serving public safety, transportation, utility, business, and government markets. Based on open standards, Avtec offers migration paths from legacy platforms to VoIP systems and has installed more than 1,200 Scout VoIP consoles worldwide. Since the delivery of our first console in 1981, Avtec has earned a 30-year unblemished record in providing innovative, reliable console solutions focused on compatibility, serviceability, and a robust feature set. Visit www.avtecinc.com to learn more and watch video demonstrations of customers using Scout consoles in mission-critical settings.

About Eventide
Founded in 1971, Eventide is a leading developer and manufacturer of digital audio processing products for recording, broadcast, and live performance, as well as, digital communications products for public safety institutions. Headquartered in Little Ferry, NJ, Eventide invented the first digital logging recorder in 1989, and introduced the H3000 Ultra-Harmonizer effects processor in 1987. For more information, visit www.eventide.com.

About EXACOM
EXACOM is a leading manufacturer of multimedia logging recorders for public safety, homeland security, DoD, transportation and utilities. Our drive and focus is to provide the most advanced solutions possible in today’s demanding world of IP, multimedia and legacy communications recording. With over 40 years industry experience in the engineering of various communications integration solutions and recording technologies, EXACOM is committed to provide the best engineered recording solution for your application. Visit www.exacom.com for more information.

About HigherGround, Inc.
Founded in 1973, HigherGround has provided mission-critical recording applications to the public safety market for decades. The original Capture911 and Quality911 applications have been installed in more than 1,000 PSAPs and government agencies. In addition, HigherGround’s Instant Retrieval module (IRR) is a proven industry standard for call recording and is used as an OEM product in consoles produced by several industry leaders including SolaCom and Plant/CML an EADS North America Company. More information regarding HigherGround can be obtained by visiting their web site at www.capture911.com.

About VPI (VoicePrint International)
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,500 customers in over 50 countries rely on VPI’s award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, visit www.VPI-corp.com.

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