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Technical Support

Telephone and email support during business hours.


Monday – Friday, 8 a.m. – 7 p.m. EST
(excluding holidays)

Email Customer Support

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24/7 Emergency Support

Have a mission-critical problem that can't wait? Our engineers are on call 24 hours a day, 365 days a year.



Before Contacting Support

When calling or emailing, please have the following information available:

  • Type of system
  • Severity of issue
  • Your system administrator’s name and phone number

While most issues are resolved quickly, every service request will be logged and assigned a case number for tracking and follow-up.

Need non-emergency support outside of standard business hours? Special arrangements can be made with advance notice.

Engineers On Call, Day or Night

On-call engineers are available 24/7 to assist with any issues you may have with your system. For critical issues that occur outside of Avtec's business hours and can't wait until the next business day call our emergency support numbers shown above.

Quote from Pam Coates

Return Material Authorization (RMA)

Avtec consoles are designed for superior reliability and durability. However, if a repair is necessary, please request an RMA number before shipping any hardware to Avtec.



Request Support Online