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Whitcom Director Patti Kelly Presents Educational Track at APCO 2015

August 18, 2015 | by Donna Atkins, Higher Ground

Evaluating, Selecting and Purchasing NG9-1-1 Voice and Radio Solutions

Canoga Park, CA — August 13, 2015 — Patti Kelly, director of the Whitcom consolidated regional communications center in Pullman, Washington, will present “Evaluating, Selecting and Purchasing NG9-1-1 Voice and Radio Solutions” during the Association of Public-Safety Communications (APCO) International’s 81st Annual Conference and Expo in Washington, D.C.


APCO 2015 is the premier event for public safety communications officials. The conference offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits. Kelly’s presentation will take place on Sunday, August 16, 2015 at 2:40 p.m. EST., as part of the “NG9-1-1 and Emerging Technologies” education track.

Kelly was tasked with finding new recording and console systems that would transform Whitcom into a modern, innovative and NG9-1-1 ready emergency communications center. She discovered the right solution for her PSAP with solutions from HigherGround and Avtec. The integration created an efficient and easy-to-use call taking, logging and incident reconstruction experience, allowing dispatchers to easily search recorded interactions, and supervisors to monitor live calls, and quickly fulfill public records requests — all saving valuable time. Learn how Whitcom chose forward-thinking recording and console solutions at higherground.com.

Also at APCO this year, the Harris County Sheriff’s Office (HCSO) Mobile Command Unit will be awarded the Technology Leadership Award for a Large Agency. To ensure full communication capabilities in the field, HigherGround recording and incident reconstruction software is installed on each of the mobile command units, including a 10-position Joint Operations Center. Learn how Harris County uses HigherGround to stay one step ahead, at higherground.com.


HigherGround provides reliable recording for critical communications in Public Safety Answering Point (PSAP) operations, emergency dispatch facilities and 9-1-1 centers. Our multi-channel recording and incident reconstruction solutions transform data into actionable intelligence, enabling decisions with certainty to optimize operations, enhance operator performance and reduce costs. HigherGround — a proven industry standard — is the OEM recording product of choice for several major companies, and has been deployed in more than 1000 PSAP operations in the past decade.

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide — and the welfare of the general public as a whole — by providing complete expertise, professional development, technical assistance, advocacy and outreach.



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