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Avtec Technical Bulletin for Windows 7 and Windows Server 2008 Clients

March 23, 2017 | by Tiffany Rushton

Overview

A recently announced bug in Microsoft® Windows 7 and Windows Server 2008 (including R2) can affect certain Scout software and cause system elements to stop functioning. The software programs are ones that use a HASP licensing key for authorization and include VPGate, Frontier, Scout consoles using the software media gateway, and Ranger; Scout consoles using the Hardware Media Workstation are not affected. After 497 days of continuous operation without a reboot of Microsoft Windows, the bug can occur, causing loss of communications to the HASP key and a shutdown of functionality.

Resolution

Install the Microsoft Hotfix KB2553549 located at the following location: https://support.microsoft.com/en-us/kb/2553549.

Who to Contact

Clients with active ScoutCare™ service contracts are eligible to receive a free upgrade to the latest version of Avtec Scout voice dispatching software. Contact Avtec’s customer support team or your authorized Avtec reseller for assistance.

Avtec Customer Support:

· 800.545.3034
· 803.892.2181 ext. 201
· CustomerSupport@avtecinc.com

For clients with expired ScoutCare service contracts, please contact your Avtec sales representative or authorized Avtec reseller to reactivate your contract.

Avtec Inside Sales:

· 803.358.3605
· sales@avtecinc.com


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