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Avtec Promotes Dawn Fisher to Leadership Team

June 29, 2017 | by Alex Sargeant

LEXINGTON, SC – June 29, 2017 – Avtec Inc., the leading provider of pure IP voice dispatch console systems, has named Dawn Fisher as its new Customer Services and Solutions Leader. Fisher had been serving in the position on an interim basis since February 2017, and her permanent appointment was announced by Avtec President Kevin Williams earlier this month.

“Dawn has demonstrated that she is ready to take on the challenge and additional responsibilities,” said Williams. “She has the skill set, experience, and leadership qualities to be very successful in her new role, and we are excited to welcome her to our leadership team.”

Reporting directly to Williams, Fisher will be responsible for solutions development, customer support, systems implementation, project and process management, the customer experience, and all associated training and support.

A highly proactive, data-driven leader, Fisher has established a solid track record for developing high-performing teams and motivating talented individuals. 

“Her success in evolving service offerings and leveraging new technology to enhance training and customer support made her the ideal candidate for the position,” said Williams. “Plus, it’s always a big positive when you can promote from within.”

Fisher joined Avtec in 2011 as the company’s Customer Support Manager, a role in which she was responsible for technical support desk operations, resolving system escalations, technical training, system implementations and administering the company’s Salesforce CRM system.

Prior to Avtec, Fisher held management positions in IT and contact center services at several large organizations, including SCANA Energy in Aiken and Roper Saint Francis Health System in Charleston.

Fisher holds a master’s degree in counselor education and a bachelor’s degree in sociology and psychology from the University of South Carolina. Fisher also attended Canisius College in Buffalo, New York, where she earned an associate degree in management information systems.

Avtec Inc.
Avtec Inc. provides pure Internet Protocol (IP) dispatch console solutions for the transportation, public safety, energy, business and industry, and government markets. Since 1979, clients have chosen Avtec’s award-winning technology for their mission-critical dispatch centers. There are thousands of Scout Voice over Internet protocol (VoIP) consoles installed worldwide. Visit www.avtecinc.com to learn more.




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