As part of Avtec’s ongoing commitment to our clients and partners, you can count on us to assist you and your organization during difficult times. Since Hurricane Florence has the potential to impact many of our clients in the southeastern and mid-Atlantic regions of the United States, we want to remind you that our customer support representatives are available 24/7 to answer your calls and help keep your mission-critical operations online.
Since Avtec is in the projected path of the storm this weekend, we will make every effort to be responsive by phone and email during this time. However, it is possible that phone service in our area may be affected. If you are unable to reach our customer support team by phone, please contact us by email: CustomerSupport@avtecinc.com. Once service is restored, our customer support staff will respond to calls as quickly as possible.
Weather conditions are expected to intensify in the coming days. To prepare for these circumstances, Avtec has invested in a substantial facility that includes six-inch-thick concrete walls, a hardened data center, and a back-up generator with fuel for a week that will keep our customer support and information technology infrastructure operational if power is lost in our area.
We encourage you to develop and implement a storm plan and prepare your staff and facilities using the FEMA guidance on this page: https://www.fema.gov/media-library/assets/documents/98105.
Please know we are in this together and will support each other in the days and weeks ahead. Please contact Avtec’s customer support team with any questions.
Avtec Customer Support: