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Synergon, NICE Logging Recorders Earn Compatibility Certification with Avtec Dispatch Consoles

December 17, 2019 | by Steve Burlison

Vendors Gain Gold-Level Distinction in Avtec LLC’s “Works with Scout” Certification Program

LEXINGTON, S.C. – Dec. 17, 2019 – Avtec LLC, a leading provider of dispatch console systems, has awarded its “Works with Scout™” gold CE (console and endpoint metadata) certification to two logging recorder vendors: Synergon Solutions Inc. and NICE.

To earn gold certification—the top compatibility level—means that Synergon’s Vault™ and NICE’s Uptivity™ logging recorder technologies are highly integrated with Avtec’s Scout™ voice dispatch consoles. This allows dispatchers to capture and play back audio, capture and display metadata, and filter and find recordings using metadata. These capabilities are particularly vital in mission-critical settings, such as 911 emergency call centers and dispatch environments for utilities, airlines and railroads.

“Avtec’s ‘Works with Scout’ program is a rigorous standard that requires more than 40 hours of stringent quality assurance testing,” said Avtec product manager Wayne Hutchinson. “This achievement by Synergon and NICE demonstrates their commitment to providing our mutual customers with integrated solutions and the advanced analytics they need in their contact centers.”

For nearly a decade, Avtec’s “Works with Scout” logging recorder compatibility testing program has ensured interoperability with third-party equipment while building upon Avtec’s mission of providing proven, scalable, and reliable dispatch solutions for mission-critical environments. Through the testing program, Avtec awards one of three distinctions—bronze, silver, or gold—that reflect corresponding levels of investment and capability.

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About Avtec LLC

Avtec provides dispatch console solutions for commercial, transportation, energy, public safety and government markets. Since 1979, clients have deployed Avtec’s proven, scalable and reliable communications technology in dispatch centers worldwide. Visit www.avtecinc.com to learn more.

 
About Synergon Solutions Inc.

Synergon Solutions—a Microsoft Gold Certified Partner—has been manufacturing, installing and supporting mission-critical communication systems internationally since 1994. In addition to manufacturing and distributing the Vault Logging Recorder and other communications systems, Synergon is also a U.S-based premier, around-the-clock service provider specializing in offering equipment manufacturers, software developers, and facility end-users a cost-effective global support presence. Visit Synergon.net for more information.

 

About NICE

NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. Learn more at: www.nice.com.

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