What personal data is collected?
Product and Services
When you place an order with us, we may collect personal data about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal data, such as payment card information, driver’s license numbers, social security numbers (or equivalent national identification numbers) and date of birth. If you contact us via email, phone, chat, or other communication channels, we may collect personal data you provide in connection with your communication (such as, name, title, company, address, email address, phone number, and products / services of interest) and may monitor or record our conversation (including through the use of automated tools by us or our third-party providers).
We may ask you for and collect personal data at other times in connection with our marketing activities, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by us or one of our business partners; when you want to find out about services offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by us or one of our business partners; when you send us an email.
We (and our Service Providers) may also collect information made publicly available through third-party platforms such as social media websites, online databases, or online directories.
If you do not wish to receive marketing communications you can opt out by visiting the Communications Preference Center. After you opt out, we will not send further promotional communications, but we may continue to contact you to the extent necessary for the purposes of any services that you have requested.
We collect personal data when you express interest in employment with Motorola Solutions, whether directly or via an agent or recruiter (speculatively or in response to any ad on the basis of our legitimate interest to recruit new employees or contractors), including names, contact information, CV or resume, date of birth, performance management information, compensation information, race and ethnic origin.
Cookies and Online Activities
When you interact with us online, including through our websites, we and our third-party providers may automatically collect certain information from your device and your browsing activities. For example, our web server logs collect IP addresses and other unique identifiers of visitors to our websites, as well as certain device characteristics and metrics relating to their visits including operating system, device type and version, browser type and version, the URL entered and the referring page/campaign, date/time of visit, other user agent string data, the time spent on our services, and any errors that may occur during the visit to our services.
We and our third-party providers may also collect information automatically about the electronic path you take to our websites, through our websites and when exiting our websites, as well as your usage and activity on our websites and other online services, such as the links and objects you view, click or otherwise interact with (also known as “clickstream data”). We and our third-party providers use log data and clickstream data to measure the use of our websites and online services, as well as to improve the content of our sites. We and our third-party providers may also use this data for purposes of determining which products and services may be of interest to you, and to market to you based on those interests.
Information for Channel Partners
If you represent a Motorola Solutions’ channel partner, you may visit our websites intended specifically for channel partners. We may use information provided on that site to administer and develop our business relationship with you, the channel partner you represent, and channel partners generally. For instance, this may involve using your information to send you details of channel partner programs, including product offerings or special opportunities. It may also include sharing certain information with other channel partners (subject to any confidentiality obligations that may exist), or Motorola Solutions’ customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes. We will process your data on the basis of performance of a contract to which you (as a representative of a Motorola Solutions channel partner) are party or in order to take steps at your request prior to entering into a contract.
Information for Suppliers
If you represent a Motorola Solutions’ supplier, you may visit our websites intended specifically for use by Motorola Solutions’ suppliers. We may use the information provided on those sites in connection with entering into or performing purchases, contracts, or other transactions with you or related business partners (such as customers). For example, this may include sharing information with other parts of Motorola Solutions, Motorola Solutions’ channel partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Motorola Solutions’ suppliers generally.