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NICE Recorder Integration Partner

About Our Alliance

NICE is a longstanding Avtec Technology partner, with many successful customer implementations spanning railroads, airlines, public safety and utilities. Through tight collaboration, NICE enables organizations to record voice and radio communications from the ScoutTM dispatch console systems using VoIP. The software-only recording solution delivers affordable, reliable technology to dispatch communications centers of all sizes.

Gold CE Certification

Avtec has awarded its “Works with Scout™” Gold CE (console and endpoint metadata) certification to NICE. The distinction reflects the high level of integration between the call recorders and Avtec’s Scout voice dispatch consoles.

The gold certification – Avtec’s top compatibility tier – means that Scout is able to capture and play back audio, capture and display metadata, and filter and find recordings using metadata. Logging recorder capabilities such as these are critical to facilitate forensic incident reconstruction and investigation analysis. This is particularly vital in mission-critical settings such as 911 emergency call centers, and in critical infrastructure dispatch environments for utilities, airlines, and railroads.

About NICE

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, emails, chat, social media, and video. NICE solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

NICE Public Safety

NICE Public Safety solutions integrate and put into context information from many sources to help emergency communications centers and investigation departments reconstruct and understand the who, what, when, where and why of an incident. NICE Inform, the industry-leading digital evidence management (DEM) solution, gives emergency communications centers better insight into how to continuously improve their operations. NICE Investigate is the leading open, digital policing solution that automates and expedites the entire digital investigation process, helping to increase case clearance rates. Over 3,000 organizations worldwide rely on NICE public safety solutions.

NICE Inform

Communications Recording and Incident Information Management

NICE Inform Screenshot

NICE Documents and More

Fact Sheet

NICE Certified Recording Integration

NICE is GOLD-CE certified to record voice interactions from endpoints through VPGate or directly from the Avtec Scout Console using VoIP

» Download the Fact Sheet

Installation Guide

Scout Integration for NICE Recording

This installation guide from NICE, meant for installation engineers, explains the process of integrating NICE recording into a Scout system.

» Download the Guide