Avtec Scout EX Dispatch Console

Connect to the Right People, Every Time
Regardless of the type of communication system deployed, Scout EX can connect to it. Avtec supports conventional and trunked radios with standards-based or proprietary interfaces, as well as broadband POC and telephony technologies.

Need a Reliable System?
Scout EX is built on Avtec’s flagship platform, Scout Enterprise, which is used by six major U.S. airlines, 70% of North America’s Class I railroads, 60 global utilities, and dozens of Fortune 500 companies. Scout Enterprise is also the radio dispatch console thousands of first responders depend on. The system is fully redundant, supports geographically dispersed architecture, and is designed to maintain operations in every situation.

Dispersed or Centralized Dispatching—You Decide
The Avtec Scout EX console’s distributed architecture provides high scalability and load balancing for demanding environments. Whether you require centralized or decentralized dispatching, you can manage and configure your system from one or multiple locations.

Adheres to Security Standards for Your Peace of Mind
Cybersecurity breaches are more prevalent than ever. The Avtec Scout family of solutions are NERC-CIP/NIST special publication 800-53 compliant to help ensure your control room dispatch console system meets corporate and regulatory security requirements. For continuous security management, each software release completes security vulnerability scans to help keep your networks protected from threat actors.

Beyond Voice Communications
Seamless integration with non-voice platforms is another critical component of a Scout dispatch console system. Scout integrates with logging recorders from multiple partners, storing not only audio, but also metadata such as associated radio IDs and phone numbers, which makes recording retrieval easier. With Scout’s flexible API, you can control AUX I/O devices, SIP devices, and peripherals, and integrate web-based resources such as cameras, video feeds, and weather applications.

Migrate or Scale at Your Own Pace
Build the communication center you need now and protect your investment by adding capacity and capability as your needs grow and change. Since Scout Enterprise console components are fully interoperable with each other, you can build a system that meets your needs, even if your needs are diverse or may change over time.

Make the Screens What You Need Them to Be
Need to replicate a legacy console system to minimize training for maximum efficiency? You got it. Have a complicated workflow that requires a specific layout to minimize errors? No problem. As with all Scout Enterprise consoles, the Scout EX graphical user interface is fully customizable to your center’s workflows and dispatchers’ needs. Scout EX delivers the flexibility you need so your center can run at optimum efficiency.

Flexibility to Dispatch Where the Action Happens
A mobile license enables Avtec Scout EX consoles to be deployed on a laptop or a tablet—on-premise or in the field—which allows users to monitor and control operations while away from central dispatch and stay in touch with ongoing incidents.

What Does Reliable Mean to You?
For Avtec, reliability starts at the beginning. We develop our software with our customers in mind and maintain a cycle of continual improvements to deliver the high quality features needed for mission-critical environments. Our customers and partners tell us that our Support and Services groups are the best in the business. Our Support and Services team members take pride in being experts on the Scout Enterprise systems and helping to integrate Avtec technology into your dispatch center and infrastructure. If you prefer to maintain your own Scout dispatch console system, Avtec includes administrator training as part of our software maintenance program (ScoutCare™) to provide you with the skills to service your own system. This holistic approach to customer engagement provides you with a reliable system and a team you can trust.