Scout Makes the Starting Lineup
After observing a demonstration of the Avtec Scout™ dispatch console during the 2016 annual spring football game, Clemson leaders were eager to have the full system deployed and operational by the start of the fall football season. Avtec engineers and project managers sprang into action during the summer, refitting the stadium’s communications command center with five Scout dispatch consoles.
Finally, on September 10, 2016, the stadium command center got its first full-contact test during Clemson’s home opener against Troy University. While the final score of the game was too close for comfort for most Clemson fans (30 – 24), the upgraded dispatch capability was a bona fide victory, though not without some hiccups.
For example, most dispatch command centers are in volume-controlled buildings. However, at the time of the dispatch console installation, the Clemson University Police Department’s headquarters was at the stadium. And the sound
of 81,000 fans right outside a dispatch window can get noisy. Memorial Stadium set a record in 2007 as the loudest college-football stadium in the country at 132.8 decibels (a jet plane takes off at 140 decibels). Avtec technicians quickly upgraded the consoles with more powerful audio speakers and noise-cancelling headsets to account for the measurable sound increase.
With one game officially under its belt, the Scout dispatch console had garnered some new fans. The Clemson University public safety dispatchers were now operating from a solitary screen, and they were able to shift from incident to incident quickly and easily.
Clemson public safety leaders were also impressed with the Scout console’s customizable GUI interface and its ability to pre-program radio channels, enabling dispatchers to shift from system to system with a simple mouse click. These new capabilities provided the dispatchers and responders with better situational awareness and ease of communications.
Prior to the Scout console installation, command center personnel working home games would often communicate with the other agency representatives in the room using sticky notes posted on the command center windows. During busy games, those sticky notes would begin to accumulate. But no more. With the Scout dispatch console, dispatchers and responders could now experience clear and immediate communication between police, fire and EMS personnel, regardless of the radio platform used.