Utility Dispatch Communication Consoles

Scalable Design

• Unified solution replaces legacy analog radio dispatch consoles, trading turret systems, and IP/analog telephone desk sets
• Pure IP architecture leverages standards-based technologies
• Easily integrate radio, telephony, and logging technologies from virtually any manufacturer
• Granular failover control, both local and geo-diverse
• Centralized multi-site system management and reporting tools
• Operates using non-proprietary, commercially available PCs, monitors, and networking equipment.

Simplified Migration

• Avoid “forklift upgrades” by replacing systems and components individually
• Integrate new and legacy radio and telephony technologies in a single communications system
• Minimize stress of change to your dispatchers with a user interface that can be customized to match existing configurations
• Reduce downtime during technology transition
• Keep software up-to-date and address potential vulnerabilities with a ScoutCare™ service plan

Mission-critical Reliability
Many of the largest utilities in the United States rely on Avtec’s dependable Scout console systems to manage 24/7/365 dispatch operations in command and control centers.

To build a perfect-fit communications solution, Scout consoles integrate seamlessly with radio and telephony technologies, including hardware from Avaya^®, NEC®, and Cisco®. Replace analog or IP trade turret systems and other dedicated hardware to build a unified dispatch communications center. Standards-based integration architecture enables interoperability between communications equipment from various manufacturers that is often unavailable with proprietary, “single source” console solutions.

In the event of connectivity loss or hardware failure, redundant system architecture ensures controlled failover resulting in maximum uptime and minimal stress for your workforce.

User Friendly Interface
Scout is a flexible, IT-friendly command center solution providing unified views of system diagnostics, alarms, and reports that allow for faster resolution times and incident tracking. The system’s intuitive Graphical User Interface (GUI) can be customized to match legacy screens for fast adoption and minimal training. Permission based administration roles and remote system administration tools enable operational efficiency while limiting employee frustrations.

Proven Performance
Simplify the challenges of technology convergence with an experienced partner. For more than 35 years, customers have chosen Avtec’s award-winning technology and unblemished reputation for their mission-critical command control centers. Scout IP dispatch consoles readily support the demands of widely distributed, modern utilities of all sizes while facilitating communication technology migration that fits budgets and timelines of public or private operations.

More than 40 utility and energy companies trust their mission-critical communications to Avtec. Protect your investment with a proven communications console solution: Scout.