Turning a Regional PSAP Dream into Reality
The Southeastern Massachusetts Regional 9-1-1 District (SEMRECC) decided the only dispatch console fit for the job was the Avtec Scout EX console. With this dispatch solution, Avtec provided SEMRECC with a distributed architecture flexible enough to interface with the equipment used by all eight public safety departments in the four towns — without interrupting operations.
Furthermore, the Avtec Scout systems proved resiliency to Verdone and his staff via the disaster recovery capability built into the console. If SEMRECC were to ever fail in one system, dispatch operations would automatically be picked up by the backup system.
A Tale of Two Partner PSAPs
The original consolidation plan included a provision in which the four town PSAPs would remain operational until the SEMRECC center could take over — with zero down t ime. Accomplishing that feat required some crafty planning on the part of Verdone and his staff. Coincidentally, another regional PSAP, the Regional Old Colony Communications Center (ROCCC) had also adopted the Avtec Scout console, and they were able link their two systems together. This enabled SEMRECC dispatchers to log on to Scout consoles at ROCCC, which was located about 40 miles away in Duxbury, Massachusetts.
As far as the field was concerned, that transition happened seamlessly.
Later on, ROCCC moved into their new facility, and the partner PSAPs repeated the process in reverse: ROCCC ran its operations from the SEMRECC facility while its new center went online. This cooperation between centers led to a standing relationship that still exists today.
Historically, Massachusetts PSAPs have never had the ability to provide back up to neighboring PSAPs. But between SEMRECC and ROCCC — two different public safety agencies — both now have full console disaster recovery capabilities. For example, if one center experienced a fire, its dispatchers could easily log on at the neighboring center, and vice versa.