The new communications network cost the city one-third the estimated cost of an alternative system – which, said Richardson CIO Steve Graves, allowed the city to activate a fourth communications tower and to purchase new radios for public safety officers.
The expanded capabilities have also delivered enhanced safety to Richardson’s emergency responders. Scout’s end-to-end redundancy eliminates interruptions of radio communications, and the improved dispatching efficiency has shortened response times – both within the city limits and in coordinating with other nearby agencies.
Scout’s custom configuration – which provides touch-screen selections that replicate the location and function of switches and buttons on the legacy system – reduced the time needed to train dispatchers on their new consoles.
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